Mahj Styled LLC is committed to providing high-quality mahjong lessons, events, tournaments, and private experiences across North Carolina and South Carolina. This Cancellations, Returns, and Refunds Policy explains how cancellations, rescheduling, and refunds are handled for all bookings and purchases made through mahjstyled.com or directly with Mahj Styled.
1. General Policy Overview
All bookings—whether for lessons, open play events, workshops, tournaments, or private events—require advance preparation, reserved time, and often venue coordination. For this reason, cancellations and refunds are limited and time-sensitive.
By booking with Mahj Styled, you agree to the following terms.
2. Public Events (Lessons, Open Play, Workshops, Socials)
Cancellations by Participant
- More than 48 hours before the event:
You may cancel for a full refund or request to transfer your ticket to another available session. - Less than 48 hours before the event:
Tickets are non-refundable, but you may transfer your spot to another person. (Please email us so we can note the name change.)
No-Shows
Failure to attend without notice is considered a non-refundable no-show.
Cancellations by Mahj Styled
If we must cancel due to illness, instructor availability, weather, or venue issues, you will receive either:
- A full refund, or
- An option to reschedule for another date
3. Private Events, Corporate Bookings & Parties
Deposits
Private events may require a non-refundable deposit to secure the date, time, and preparation.
Cancellations by Client
- 14+ days before the event:
Deposit is non-refundable, but any remaining balance paid will be refunded.
You may also reschedule once without penalty. - 7–13 days before the event:
50% of the total event cost is refundable. - Less than 7 days before the event:
No refund is available due to preparation, materials, and scheduling commitments. Rescheduling may be available for an additional fee.
Cancellations by Mahj Styled
If we must cancel due to unforeseen circumstances, you will receive:
- A full refund of all fees, including deposits, or
- The option to reschedule to a mutually agreeable date
4. Multi-Week Lesson Packages or Series
Refunds
Refunds are allowed 24 hours before the first session only.
After the first session begins, the package is non-refundable.
Missed Sessions
- Missed sessions are non-refundable.
- Make-ups may be offered at our discretion and subject to availability.
5. Tournaments
Ticket Cancellation
More than 7 days before the tournament:
Full refund or ticket transfer.
7 days or less before the tournament:
Non-refundable due to venue commitments, scoring materials, and reserved seating.
Ticket transfer to another player is allowed.
Tournament Cancellation by Mahj Styled
Players will receive a full refund or reschedule option.
6. Digital Products (if applicable)
All digital purchases (printables, downloads, guides, etc.) are non-refundable due to the immediate access provided.
7. Merchandise
We only accept returns for items that arrive defective or damaged.
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at orders@mahjstyled.com with your order number and a photo of the issue. We will work with the supplier to replace the item or issue a refund once the defect is confirmed.
Please note:
- Returns are not accepted for reasons related to personal preference, color variation, or general dissatisfaction.
- All non-defective items are final sale.
- Returned items must be unused and in their original packaging.
We want you to feel confident in every purchase and are here to support you if something arrives in less-than-perfect condition. Feel free to reach out with any questions!
8. Gift Cards
All gift card sales are final and non-refundable.
Gift cards do not expire.
9. How to Request a Cancellation or Refund
FOR EVENTS
To request a cancellation, reschedule, or refund, please contact us at:
📧 events@mahjstyled.com
Include your:
- Name
- Event or lesson title
- Date/time
- Order number or invoice
- Reason for cancellation
FOR PRODUCTS
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at orders@mahjstyled.com with your order number and a photo of the issue. We will work with the supplier to replace the item or issue a refund once the defect is confirmed.
Requests are processed within 2–3 business days.
10. Exceptions
Mahj Styled reserves the right to make exceptions at our discretion for emergencies or extenuating circumstances.
11. Agreement
By booking any Mahj Styled service or event or making any purchase, you acknowledge that you have read, understood, and agreed to this Cancellations, Returns, and Refunds Policy.
Last Updated: 23 November 2025